Refund Policy
Last updated: [Effective Date]. Please read this policy carefully.
Overview of This Refund Policy
Important: This policy is a template prepared for AuthorityLinks and must be reviewed and approved by a qualified lawyer in [Jurisdiction] before publication. Bracketed items such as [Company Legal Name] must be completed with accurate details.
This Refund Policy explains when and how customers of AuthorityLinks, operated by [Company Legal Name] ("AuthorityLinks", "we", "us"), can request a refund for services purchased on https://authoritylinks.net. It applies to guest posts, niche edits, digital PR, press release distribution, link building packages and related off-page SEO services.
Our services depend on third-party publishers who make independent editorial decisions. Because work begins soon after an order is placed and publisher costs are often committed early, refund eligibility depends on the stage an order has reached. This policy should be read together with our Replacement Policy, Service Delivery Policy and Terms and Conditions.
When You Are Eligible for a Full Refund
You may receive a full refund in the following situations:
- You cancel the order before we have started outreach, content writing or placement work.
- We are unable to secure placement on the selected publisher or a suitable approved alternative.
- The publisher rejects your content or target URL and no comparable replacement is available or accepted by you.
- We fail to deliver the order within the agreed timeframe plus any extension notified to you, and you do not wish to wait further.
- You were charged more than once for the same order because of a technical or payment error.
When You May Be Eligible for a Partial Refund
A partial refund may apply where work has already started but the order cannot be completed. In these cases we deduct the reasonable value of work already performed, such as content writing, editing or outreach, and any non-refundable fees already paid to a publisher on your behalf.
For multi-item orders and packages, refunds are calculated per item. Items that were delivered as described are not refunded, while undelivered items are assessed individually under this policy.
When Refunds Are Not Available
Refunds are generally not available in the following situations:
- The link or article has been published and delivered as described in your order.
- You are dissatisfied with search ranking, traffic or revenue results. We do not guarantee rankings or specific outcomes, as explained in our Disclaimer.
- A link was removed or changed because of changes you made, such as redirecting, deleting or altering the target page.
- Your brief, anchor text or target URL violated our Acceptable Use Policy or a publisher's guidelines.
- You changed your mind after content was written or the placement was published.
- A publisher's third-party metrics, such as DA, DR or traffic estimates, changed after delivery.
Link Removal After Publication
If a delivered link is removed or materially changed within the guarantee period stated on the product page or your order confirmation, we will first try to restore the link or offer a replacement under our Replacement Policy. A refund for that item may be offered at our discretion only when neither restoration nor replacement is possible.
How to Request a Refund
To request a refund, contact us at [Support Email] or through your account dashboard. Please include:
- Your order number and the email address used for the purchase.
- The item or items you want refunded.
- A clear explanation of the reason, with any supporting links or screenshots.
Refund Review and Processing Times
We aim to review refund requests within [Number] business days and will tell you the outcome by email. Approved refunds are returned to the original payment method. Card and PayPal refunds usually appear within 5 to 10 business days, but timing depends on your bank or payment provider.
Refunds are issued in the currency in which the payment was processed. We are not responsible for exchange rate differences or fees charged by your bank or payment provider.
Store Credit as an Alternative
Where a refund is approved, we may offer account credit as an alternative. Credit is optional, and you may still choose a refund to your original payment method unless credit was the only payment method used. Account credit terms, including any expiry, are shown in your account.
Chargebacks and Payment Disputes
If you have a concern about a charge, please contact us before opening a dispute with your bank or payment provider so we can try to resolve it quickly. Opening a chargeback while a refund request is under review may delay resolution. We reserve the right to suspend accounts linked to fraudulent or abusive chargebacks.
Changes and Contact
We may update this Refund Policy from time to time. The version in effect when you placed your order applies to that order. This policy is effective from [Effective Date].
Questions about refunds can be sent to [Support Email]. [Company Legal Name], [Registered Address].